Return & Refund Policy
Thank you for shopping with Us. We specialize in custom-made, personalized gifts crafted specially for you. Please read our return and refund policy carefully before placing an order.
1. Custom & Personalized Products
Since all our products are customized and made to order, we do not accept returns or exchanges for:
Incorrect name, photo, text, or design provided by the customer, Personal preference after delivery, We request you to double-check all personalization details before confirming your order.
2. Damaged, Defective, or Incorrect Products
We take quality seriously. If you receive a product that is Damaged in transit, Defective, Incorrect (different from what you ordered), Please contact us within 48 hours of delivery with clear photos/videos of the issue. Once verified, we will Replace the product or Offer a refund / store credit (as applicable)
3. Cancellation Policy
Orders can be cancelled only before production starts. Once the order is processed or customization has begun, cancellation is not possible.
4. Refund Process
Approved refunds will be processed within 5–7 working days to the original payment method. Processing time may vary depending on your bank or payment provider.
5. How to Raise a Return/Refund Request
Please contact us with Order ID, Clear images/videos of the product, Brief description of the issue
📧 Email: [your email id]
📞 WhatsApp/Phone: [your number]
6. Important Notes
We are not responsible for delays caused by courier partners. Slight color variations may occur due to screen settings and printing limitations.
Handmade and customized items may have minor variations, which are not considered defects.
If you have any questions, feel free to reach out to us. We’re always happy to help! 😊