Shipping Policy

We are committed to delivering your custom-made gifts safely, securely, and on time. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

Since all our products are customized and made-to-order, processing times may vary depending on the product and design complexity. Standard Processing Time: 2–5 business days, Bulk or Special Orders: 5–10 business days (or as communicated)

2. Shipping Time & Delivery

Estimated delivery times after dispatch is 3–7 business days, Delivery times may vary due to location, courier service, weather conditions, or unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated at checkout based on Delivery location, Order weight & size, Shipping method selected, We may offer free shipping on selected products or during promotions. Any such offers will be clearly mentioned on the website.

4. Courier Partners

We work with trusted courier partners to ensure safe and timely delivery of your orders. The courier service will be selected based on your location and service availability.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your shipment in real-time.

6. Delivery Address & Responsibility

Please ensure that the shipping address, contact number, and PIN code are accurate at the time of placing the order. We are not responsible for delays or non-delivery due to incorrect or incomplete address details. If a package is returned due to an incorrect address, re-shipping charges will apply.

7. Delays & Exceptions

While we strive to deliver on time, delays may occur due to Natural disasters, Strikes or lockdowns, Courier partner issues, We appreciate your patience in such situations.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos and order details. We will investigate and assist you with a replacement or resolution as per our policy.